Term and Conditions

Last Updated: [Insert Date]

1. Acceptance of Terms

By accessing www.equirideshop.com and making purchases, you agree to be bound by these Terms and Conditions. If you disagree with any part, please refrain from using our website.

2. Our Equestrian Community

Roeckl Sales Store serves riders worldwide (excluding certain Asian regions and remote areas) who value:

• Premium equestrian gear including gloves, boots, helmets, and safety vests
• Specialized equipment for dressage and cross-country riding
• Products that combine safety, functionality, and equestrian tradition

3. User Responsibilities

3.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account activity

3.2 Prohibited Conduct

You may not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with other users’ enjoyment of the site
• Misrepresent your identity or provide false information

4. Products & Services

4.1 Product Descriptions

We strive for accuracy in describing our equestrian gear, including:

• Gloves designed for optimal grip and comfort
• Riding helmets meeting current safety standards
• Safety vests for cross-country protection
• Short and tall boots crafted for performance
• Other specialized rider gear

Colors may vary slightly due to monitor settings. Contact us if you have specific questions about product features.

4.2 Safety Considerations

Certain items (helmets, safety vests) cannot be returned for hygiene and safety reasons unless defective. Always inspect safety gear upon receipt.

5. Ordering & Payment

5.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

5.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely. We do not store complete payment information on our servers.

5.3 Pricing

Prices are in USD and subject to change without notice. You are responsible for any applicable taxes or customs duties.

6. Shipping & Delivery

6.1 Processing Time

All orders require 1-2 business days for processing before shipment from our Oklahoma City facility.

6.2 Shipping Options

• Standard Shipping ($12.95 USD via DHL/FedEx): 10-15 business days after shipment
• Free Shipping (orders over $50 USD via EMS): 15-25 business days after shipment

Delivery times are estimates and not guaranteed. Some destinations may experience delays.

6.3 International Orders

Customers outside the US are responsible for:

• Any customs fees or import taxes
• Compliance with local regulations
• Providing accurate delivery information

7. Returns & Exchanges

7.1 Return Policy

Our 15-day return policy begins when you receive your order. To be eligible:

• Items must be unused, in original condition with tags attached
• Original packaging and accessories must be included
• A Return Authorization Number (RA#) is required

7.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Riding Helmets
• Safety Vests

Exceptions are made for damaged or defective items (contact us immediately with photos).

7.3 Return Process

1. Contact [email protected] within 15 days with order details
2. Receive your RA# and shipping instructions
3. Ship items to: Roeckl Sales Store Returns, 2480 Benson Park Drive, Oklahoma City, OK 73105 USA

Customers are responsible for return shipping costs unless the return results from our error.

7.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return:

• Issued to original payment method
• Original shipping fees are non-refundable
• Allow additional time for your financial institution to process

8. Intellectual Property

All content on equirideshop.com, including:

• Product designs and descriptions
• Brand names and logos
• Website content and imagery

are protected by intellectual property laws and may not be used without our written permission.

9. Liability Limitations

9.1 Product Use

Roeckl Sales Store is not liable for:

• Injuries resulting from improper use of equestrian gear
• Failure to follow manufacturer instructions or safety guidelines
• Wear and tear from normal use

9.2 Website Use

We strive to maintain website availability but are not liable for:

• Temporary unavailability due to maintenance or circumstances beyond our control
• Any indirect or consequential damages from website use

10. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy detailing how we collect, use, and protect your information.

11. Governing Law

These Terms are governed by the laws of Oklahoma, USA. Any disputes shall be resolved in the courts of Oklahoma County.

12. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the modified Terms.

13. Contact Us

For questions about these Terms or your orders:

Email: [email protected]
Mail: Roeckl Sales Store, 2480 Benson Park Drive, Oklahoma City, OK 73105 USA